Our Health & Fitness Manager leads our teams of fitness professionals, with responsibility for the overall delivery, performance, and development of our health and fitness offer, and making a real impact on the future of health and fitness in Newport. With a highly anticipated new leisure centre opening in early 2027, there has never been a more exciting time to join our team!
Hours, Pay and Benefits
Hours: Full time, working 37 hours per week.
A flexible approach is required to meet programme and business needs, with working times variable across our operational hours, currently:
Monday to Friday: 06:00 – 22:00
Saturday and Sunday: 07:00 - 20:00
Pay: Starting at £38,542 per annum
Benefits:
33 days holiday per year (inclusive of bank holiday entitlement) with increases at 5 and 10 years
Free Newport Live membership
Generous pension scheme
Occupational sick pay
Cafe discount
Free on-site parking
Uniform provided
Cycle to work scheme
Wellbeing programmes
Key Experiences and Qualifications
Essential to your application:
Educated to degree level or equivalent professional qualification or demonstratable employment experience within a heatlh, fitness and sales environment
REPS Level 3 Fitness qualification
Minimum 3 CPDs in group exercise class instruction (e.g., Kettlebells, Indoor Cycling, Zumba)
GP referral qualification or other Level 4 certifications
Demonstrable experience working in a management role
Experience writing and developing fitness programmes and delivering personal training sessions
Developing and managing budgets and performance indicators
Proven track record of keeping up to date with industry developments
Ability to manage and deliver education and training to colleagues
Experience within a sales orientated and target driven environment
Beneficial to your application:
Current REPS membership
First Aid at Work qualification
Achievement of Continued Professional Development certifications within the last 12 months
Experience working within private, public, and third sector environments
Experience programming group exercise classes and customer engagement challenges
Operational management of building and services in a supervisory/management role
Ability to communicate in Welsh
Role Requirements
Our Health & Fitness Manager leads all health and fitness related areas of the business, with the responsiblity for the day-to-day operation and supervision of Newport Live fitness venues, programmes, sales, key performance indicators, employee development and delivery of excellent customer service.
Main duties include:
Provide day to day leadership and management to the Health and Fitness Teams and to be the finest ambassador of Newport Live at all times. Personally demonstrate consistently high standards in all that you do and role model the highest standards of behaviour to other colleagues and customers at all times.
Create, own, deliver and review an annual Health and Fitness Business Plan with particular attention to gym and group exercise, and their associated KPI’s that contribute to the overall business plans of Newport Live, to achieve all membership sales targets.
To manage the Health and Fitness budget, human resource and be accountable for the commercial performance of the Health & Fitness programmes, including fitness contracts, procurement of equipment and maintenance of existing fixed and mobile equipment.
Lead the management, development and continuous improvement of Newport Live's fitness CRM and application platforms. Collaborate with fitness suppliers to deliver integrated digital customer journeys that enhance member experiences, increase engagement with programmes and services, and drive customer retention.
Lead the development and implementation of an inclusive and financially viable Group Exercise programme throughout Newport Live venues.
To lead, own and embed the sales culture into the day to day for all colleagues in Newport Live, including the customer journey at all stages utilising Newport Live and partner digital systems, providing training and coaching for all staff.
Utilise business software solutions to maximise customer retention, develop new initiatives and achieve sales and business targets. Communicate targets and performance to all team members on progress, ensuring that systems are utilised to their potential.
To be the lead for Newport Live fitness products maintaining a presence across all venues and proactively deliver within the gym and group exercise programme, providing scheduled and urgent cover for sickness and annual leave to ensure business continuity.
Fulfilling duty shifts when required, to ensure business continuity and customer experience can be maintained.
Be the lead for recruitment, induction, training, mentoring and coaching of fitness colleagues to maximise their potential, creating a consistent standard for the Health and Fitness services that adheres to Newport Live’s values and vision.
Undertake regular observation and the annual appraisal of Fitness Team Members and Group Exercise Instructors’ teaching to ensure the highest quality of delivery and effective delivery of the customer journey.
Work in collaboration and engage with all departments with particular attention to Operations at all levels to achieve effective results in all areas, specifically the customer journey, new sales and membership acquisition and retention, as well as focussing on venue standards, equipment and staffing.
Drive the Newport Live Health and Fitness offer including associated marketing, promotion, sales and retention to drive member engagement, working with suppliers, industry experts and industry peers to develop and introduce new and innovative products and classes.
Manage the relationship and associated initiatives with local, and regional partners such as but not limited to National Exercise Referral Scheme (NERS) and other Health Board departments to ensure maximum conversion and retention of service users.
Work in collaboration with Business Development colleagues to provide and offer business to business sales of corporate fitness engagement, memberships and benefits.
Seek to organise and attend internal and external engagement opportunities to promote and sell Health and Fitness products and services provided by Newport Live.
Be accountable for the management of all gym and group exercise equipment assets ensuring accuracy of inventories, servicing and routine maintenance and ensuring that all kit is operational at all Newport Live sites.
Be fully conversant in ensuring implementation and compliance with legal, regulatory, ethical and social requirements in relation to the fitness industry, ensuring effective health & safety and delivery practises are maintained.
Monitor all initiatives daily and weekly and submit monthly reports and work programmes to the Head of Business Development, against which performance and progress will be assessed.
Additional Requirements
This role is exempt from the Rehabilitation of Offenders Act (1974) and is subject to a satisfactory Disclosure and Barring Service (DBS) check.
Due to the need to travel between sites, you must have access to your own vehicle / mode of transport. If this is a motor vehicle, you must have a full UK driving licence and willingness to add business purposes to your insurance policy.
Interviews will be arranged for the week of Monday 05 October 2026
If you would like more information on this role or about life in the Fitness team, please contact our Director of Business Development, Andrea Ovey, by emailing [email protected] or telephoning our Customer Services team on 01633 656 757 and asking to speak with Andrea.