General Manager

Operations

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Summary

Posted: 09 Nov 2026

Closing Date: 22 Nov 2026

We are in the process of preparing to open a brand-new leisure centre, Splash, in early 2027 making this a very exciting opportunity to put your stamp on our newest location. The successful applicant will be based at Splash and across other Newport Live venues, Active Living Centre & Connect Centre. The role will lead the operational and commercial performance and customer experience for the facilities and services which operate out of the facilities.

Hours, Pay and Benefits

37 hours per week
Grade 11, £50,758 - £54,216

Access to a Local Government Pension Scheme
Annual leave 25 days rising to 32 days plus 8 bank holidays
Free employee health and wellbeing membership and family discount
Career development opportunities
Employee discount on food and beverages in Newport Live facilities

Key Experiences and Qualifications

1.1 Educated to Degree level or equivalent or a minimum of 5 years managerial experience (A,C)

1.2 NEBOSH General Certificate or equivalent (C)

1.3 RLSS National Pool Lifeguard Qualification (C)

1.4 First Aid at Work Certificate (C)

1.5 Pool Plant Operations Certificate (C)

Role Requirements

We are looking to recruit an individual that has the drive and passion for working in a sporting and leisure environment and can demonstrate on a daily basis our core values of: Care, Passion, Teamwork, Inspiration, Innovation & Inclusivity.

Effectively and efficiently lead staff teams to perform at their highest level every day and achieve business outcomes, targets and standards through delivering Newport Live’s values

Additional Requirements

Maintain all areas of your facilities, both internally and externally, to the highest standards of cleanliness, hygiene, safety, and presentation.

Manage the operations with pace and energy delivering exceptional standards of customer engagement and service in the most efficient and sustainable ways.

Be the owner or the development, management and ongoing updating of Normal Operating Procedures, Emergency Action Plans, Business Continuity Plans and all risk management processes for the facilities, activities and teams. Ensure risk reduction plans are regularly updated and actions are carried out.

Ensure all equipment and mechanical plant is maintained in a clean and safe condition in accordance with manufacturers guidance, calling upon the appropriate partners or contractors where appropriate.

Interviews to be held week commencing Monday 23rd November 2026.

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Downloads

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Job Contact

For an informal discussion about the post please contact Newport Live enquiries on 01633 656757 and ask to speak with Neil Sargeant (Director of Operations, or email neil.sargeant@newportlive.co.uk