Box Office Assistants (Casual)

Summary

Posted: 11 Nov 2026

Closing Date: 22 Nov 2026

Our Box Office Assistants are part of the first point of contact for customers, visitors, and members at the Riverfront Theatre & Arts Centre, providing information on our programme of events, and selling tickets for performances. We are looking for additional team members to join us on a Casual basis, to pick up shifts during busy periods and absence cover, and especially for our upcoming Panto season.

Hours, Pay and Benefits

Hours: Casual; you will be advised of the upcoming shifts available for you to confirm when you are available to work; this may occasionally be at short notice. Shifts cover our team's operational hours, between 08:30-20:30 Monday-Saturdays with occasional Sunday shifts available depending on show programming. 

Pay Rate: £13.45 per hour 

Benefits: Discounted Newport Live membership, generous pension scheme available, cafe discount when on shift, uniform provided, and access to wellbeing programmes 

Key Experiences and Qualifications

Essential for your application

• Experience working in a similar or retail environment 
• Experience of cash and credit/debit card handling processes
• Competent user of various IT systems and software 
• Excellent communication skills, both verbally and in writing 

Beneficial for your application

• Ability to communicate in Welsh 
• Experience working in an arts or charitable organisation 

Role Requirements

Our Riverfront site hosts a variety of events from performances in the auditorium which seats over 450 people, to our art gallery spaces, hosting workshops and classes, and our cinema, which seats over 100 people. 

 Our Box Office Assistants are the important first point of contact for our customers, visitors and members at the Riverfront, providing information on our programme of events and selling tickets for performances. 

Main responsibilities include: 

• Welcoming customers to the Riverfront at the front desk
• Assisting with enquiries in-person, via telephone and via digital platforms 
• Using Point of Sale, Box Office and other systems for the sale and checking of tickets
• Scanning tickets on entry to performances to ensure accurate audience and attendance data 
• Keeping accurate records of ticket sales and financial transactions 
• Familiarity of programme of events to enable efficient and effective customer interactions 

This can be a busy role, and the ability to cope well when working under pressure to tight deadlines, whilst maintaining a polite and pleasant manner, is a must.

Additional Requirements

Shifts cover mornings, afternoons, evenings, weekends and bank holidays. 

Available shifts will be published in advance for you to select which you are available to commit to work at; on occasion, shifts may be published at short notice, and therefore full flexibility is appreciated.

Your availability for shift times will be discussed at interview if your application is shortlisted. 

Apply Now

Job Contact

If you would like more information on the role or about life at the Riverfront at Newport Live, please contact our Customer Experience Manager, Andrew, or Assistant Customer Experience Manager, Alyson, by telephoning 01633 656 757 or email the HR team at jobs@newportlive.co.uk