IT Support Officer

Summary

Posted: 23 Jul 2026

Closing Date: 16 Aug 2026

We have a fantastic opportunity for someone with a genuine passion for IT and delivering exceptional customer service in first-line support. Our IT Support Officer role is key in providing, managing and developing our IT services and support to our colleagues and customers across all Newport Live sites.

Hours, Pay and Benefits

Hours: This is a full time position, working 37 hours per week. Working days are predominantly Monday-Friday, with occasional need for weekend working.

Pay: Starting salary £25,949 per annum (Real Living Wage) 

Benefits: 33 days annual leave per year (including bank holiday entitlement) increasing with length of service, free Newport Live membership, generous pension scheme, cafe discount, free on-site parking, uniform provided, cycle to work scheme and wellbeing programmes 

Key Experiences and Qualifications

Essential for your application: 

• Experience working in a similar IT support role 
• Good working knowledge of Microsoft Windows Operating Systems
• Awareness of information security policies, cyber essentials requirements, and data protection 
• Experience of installing, managing, maintaining, and supporting PCs, hardware and software 
• Ability to manage and prioritise own workload effectively 
• Unfazed when working under pressure to strict deadlines 
• Excellent interpersonal skills; building effective relationships with all internal colleagues and external partners 
• Full UK driving licence and access to own vehicle, due to the need to move equipment between sites 

Beneficial to your application: 

• Degree or professional qualifications / certifications related to IT 
• Experience of network infrastructure and server support
• Competency in troubleshooting basic network issues 
• Good knowledge of Microsoft Cloud technologies, including 365, SharePoint, OneDrive and Entra ID 
• Experience of IT asset management, including procurement, renewal, and disposal programmes 
• Ability to communicate in Welsh 

Role Requirements

This is a busy role where you will be working in a small team of two as the key point of contact for all IT related queries received via email, telephone, remotely, and in person. 

Main duties include: 

• Colleague onboarding and offboarding processes 
• Account management in systems such as Active Directory and Customer Relationship Management 
• Building and deploying desktop and laptop computers, tablets, phones, barcode scanners, card readers, payment devices, printers, photocopiers, and other hardware as required 
• Ensuring all IT hardware asset management and technical documentation is kept up to date and accurate 
• Assist with writing, editing, and revising IT documentation and user guides, in development of a self-help and IT support platform for Colleagues
• Carrying out maintenance and updates for a wide range of IT systems and applications, collaborating with suppliers and partners as required 
• Promotion of cyber security best practices, and support compliance with IT security policies 
• Handling of confidential information with professionalism and discretion 

Additional Requirements

Whilst the role is predominantly Monday-Friday, there may be times where evening and weekend working is required, therefore flexibility is required. 

You must have a full UK driving licence and access to your own vehicle, in order to move equipment between sites; you must also be comfortable in including business use on your insurance policy. 

We reserve the right to close this vacancy before the stated deadline, if we receive enough suitable applications before that date. 

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Job Contact

If you would like any further information on the role, or about life in the IT team at Newport Live, please contact Jonathan Pollard (Head of IT and Digital) by emailing [email protected] or by calling our Customer Service Team on 01633 656 757 and asking to speak with Jonathan.